We maintain the high quality of our products and services to the best of our abilities.
Whether it’s quick troubleshoots, product/service inquiries, or requests for on-site technical assistance, you can get a hold of our support agents through the following:
|+63 2 8633 8902|
|7th flr., SMB Prestige Bldg., 40 San Buenaventura St., Bagong Ilog, Pasig City, Metro Manila, Philippines|
VeritasPay Philippines Inc. (VPI) is a Philippine-based software development company that delivers industry specific and custom payment solutions that are EMV and PCI compliant.
To know more about VeritasPay, you may click here
Mobile payment is a money payment done through cell phones, smartphones, tablets or payment terminals.
Yes. VeritasPay complies with the latest guidelines of Payment Card Industry Data Security Standard (PCI-DSS) and follow the latest encryption standards. Additionally, our company adheres to the Data Privacy Act of 2012 or R.A. No. 10173, its implementing Rules and Regulations, and Advisories and Opinions. VeritasPay is also aligned with local laws and with the General Data Protection Regulation (GDPR) requirements of the European Union (EU) to ensure we are at par with the industry standards.
Any SEC and DTI-registered business are welcomed to apply.
We cater to all types of businesses, excluding those who are engaged in the following
NOTE: The requirements will vary depending on the type of your business. This can be discussed further during your registration process.
Yes. All applications shall be accepted provided that your business does not fall within the list of unacceptable industries and you are able to submit all the required documents.
Yes. We also cater to sole proprietors and partnerships. Other business set-ups may also apply as long as they have the proper business registrations.
For availing a mobile payment solution, having a website is not required.
We accept payments of any amount, but a limit can be set through your preference.
The requirements would depend on the following:
Images or copies of the following personal IDs are acceptable;
Please note that by providing us with above information you are expressly giving VeritasPay your written consent to collect, use, communicate, disclose, utilize, protect, dispose, and transfer your personal data (or the information provided above) for internal and management purposes. That the information you supply may be used by us to verify the accuracy and authenticity of the information with third parties, such as but not limited to, (e.g. Government agencies and our business partner/s) and that they may be contacted in order to verify and process your application with us.
That you have the right to be informed, to object, to access, to erase or block the information that you have provided.
That the processing of information above will be processed and accomplished in accordance to the Data Privacy Act of 2012 or R.A. No. 10173, its Implementing Rules and Regulations, Advisories and Opinions.
The approval process can take up to fifteen (15) working days considering that the application documents and requirements are complete.
Once your application is approved or declined, you will receive an e-mail and SMS message from VeritasPay stating the result of your application. You may also visit your portal to check the status of your application.
Upon the approval of your application, you will be asked to choose a device. The delivery process will take up to five (5) to seven (7) business days.
Once your application has been approved, the agreement has been signed, and you have completed the integration, you can immediately start accepting payments.
You can download the app on the App store (for iOS) or Google Play (for Android).
If your application is approved, we will be sending an e-mail with your login credentials.
To retrieve your password, click “Forget Password” via the VeritasPay portal and follow the instructions.
Payment authorization is processed real-time.
We accept Visa, MasterCard, BancNet, JCB, and China UnionPay.NOTE: We’re in the process of adding Beep and other payment networks on the list.
We have the options to provide a digital receipt – via SMS or e-mail. You can choose either option by tapping on their icon at the bottom of the transaction summary.
Yes, we can. So long as the cardholder is not on any blacklist and the card is part of the listed schemes we accept (Visa, MasterCard, etc.)
No. Your customers only need their virtual wallets or debit or credit cards ready to pay for your products or services.
A rolling reserve is a type of cash reserve that withholds a small percentage of all of a merchant's gross sales in a non-interest-bearing account for a predetermined amount of time before releasing the funds to the merchant.
Once the payment has been completed, the merchant shall be the one to handle all products or inquiries related to his business.
Click here and enter your login credentials.
While on the back-office dashboard, go to the Transaction History tab.
You can contact us through the following:
Our VPI Smart terminals have an insert, tap, and swipe function for card-based or mobile payments. Additionally, the camera can be used for QR code payments.
Yes. We offer a one-year warranty for the devices whether it's bought outright or rented, which includes troubleshooting and repair. In certain cases, we may also replace the device.
The cardholder can generally expect a refund to appear on his online banking account within 7-10 business days from the date the refund has been processed. The timeframe for refund also varies depending on the card issuer's refund process and policies.
Consider the following:
Every day, via email, you will receive a statement that details all your payment information for the day, including deposits into your account, total sales volume, and charges. You can also access this information online via the back office in real-time.
The merchant discount rate is your fee for all the processing services that enable you to accept bank cards as payment. This was agreed at the start of the service engagement.
A chargeback is a procedure where the credit card issuer reverses all or part of the amount of a credit card sale back to the originating merchant in accordance with Visa and MasterCard’s regulations. It is initiated when a cardholder or a cardholder's bank disputes a charge against the cardholder's credit card account.
Provide a clear copy of the sales order by the due date on the request form showing:
Reversals (void or cancellation) can be processed on your end using the app but note that this can only be executed on the same day that the transaction was made. Refunds are made by us on behalf of the merchant. If you have a refund request, you need to fill out the refund request form and submit it to us. All refunds are subject to our approval.
The customers will see VeritasPay* <"Merchant Name">.
Reversals (void or cancellation) can be processed right after the transactions has been performed. However, reversals can only be processed within the same day. Transactions past the cut-off will be considered a refund and the processing time will depend on the refund request of the merchant. All refunds are subject to our approval.
Reversals (void or cancellation) normally takes minutes to hours to be credited back to your customer’s bank account. While refunds will depend on the bank’s refund policies and procedures.
We can accept any contactless enabled credit or debit card.